Developed strategy to create common web-based user experience across data archiving product line

• Forged vision, heretofore considered elusive, to practically unify UX across disparate products
• Gained support of numerous functional groups by identifying and explaining tangible benefits of vision to each
• Generated excitement and gathered new ideas by creating and showing functional web-based prototype
• Enabled realization of strategy by creating tactical plans to steer current development projects

Managed team of 5 UX designers and business analysits to improve company's digital archiving products

• Got team accepted much earlier in the development process by changing its posture reactive to proactive
• Improved relationships with other teams, proving to team that change was possible
• Averted future crisis by devising simulation test to prove existence of UX problem in non-interactive product
• Raised awareness of UX issues in new intranet design by devising quick tests to pinpoint problems

Created product designs for Harvard Business School web sites

• Generated delightful and usable designs for web sites by synthesizing and negotiating diverse needs of user, marketing, IT, visual, and content communities
• Participated in development of redesign strategy of HBS major web sites
• Managed on-time redesign of web-based publication HBS Working Knowledge, named as a 2007 Webby honoree, by actively balancing and reprioritizing stakeholder needs
• Designed companion web sites to physical Baker Library exhibits
• Developed user requirements, proposals, wireframes; devised and executed user tests

Managed six-person team of web designers and production specialists for HBS web sites

• Quadrupled overall project throughput in nine months while boosting team morale
• Reengineered ad hoc web production process into a well-structured, measurable and operational system
• Ensured technical viability of UX designs by working closely with internal developers to review technical architecture
• Pre-empted miscommunications with external design firms, ensuring deliverables answered all stakeholders' needs
• Identified and removed roadblocks to deadline-threatening problems to ensure on-time delivery
• Established single formal channel for stakeholders to request projects ensuring no loss of requests
• Created online tools to manage and track the production process, enabling visibility for all stakeholders

Taught human centered interface design, C++, web design, and computer art applications (Photoshop, Illustrator, Flash, Director, After Effects, etc.) to both undergraduates and graduates.

Developed enterprise-wide corporate intranet covering eight separate companies

• Created business processes enabling distributed site management, minimizing impact to staff time.
• Developed suite of tools for daily additions, modification of existing data, and measurement of usage by both end users and data managers
• Technical architecture allowed easy expansion without code redevelopment.
• Redesign met goal of a tenfold increase in hits per day.

Developed strategy to unify and enhance user experience for existing agent extranet

• Conducted formal usability analysis of extranet and delivered detailed 100+-page report
• Created redevelopment strategy and complete design documentation based on HCI principles
• Built complete functional mockup illustrating beneficial effect of user-centered design principles

Co-founded custom media design and development firm focused on user experience design

• Company hallmark was holistic design stemming from user-centered design principles
• Designed award-winning web sites, CD ROMs, interactive kiosks and other interactive experiences for more than 50 clients including Volkswagen, Ford, Thomson Financial and Teacher's Universe
• Oversaw company staff of 20+ full-time and contract developers, visual designers, producers and UX staff
• Performed all aspects of production including: usability, interaction design, technical architecture, information design, project management, client management, etc.
• Designed a matrixed company structure based on theory of media development
• Company was profitable and grew to approximately $1.6m in sales
• Recognized by employees and clients as an outstanding leader and mentor

Headed a ground-up redesign of core technology for VC-backed company’s educational product:

• Designed and developed configurable, updatable engine for orchestrating and managing student learning
• Created object-oriented architecture useful for expanding into multiple languages and platforms
• Successfully built consensus of executive, product development, art, education and technical staffs
• Developed strategy for and created marketable product from core technology
• Product was proven through partnerships with other developers
• The resulting technology slashed development time of second product from one year to three months

• Founded and worked at production companies and as an independent during the birth of the interactive industry
• Created award-winning, technically innovative productions for corporations, museums and other clients including Lollapalooza, Interval Research, Apple Computer, and T.A.S.C.
• Tapped as subject matter expert by Information Mapping Inc. for development of “Designing Information for the Web,” a new course created for Sun Microsystems and Hewlett-Packard
• Taught some of the nation’s first classes in multimedia design, production and authoring at Center for Creative Imaging in Camden, Maine
• As contributing editor for Digital Video Magazine, wrote monthly column on multimedia authoring
• Co-authored Prentice Hall college textbook, Creating and Designing Multimedia with Director, Version 5.0

• Invented new technology for accessing arbitrarily formatted time-series data from within data analysis software.
• Reduced problem which had always required custom code development into a series of menu choices
• Technology became major selling feature of software
• Connected ‘live’ to customer data during demonstrations – a heretofore unheard of feat.
• Migrated technology into “real-time” analysis and event monitors as well as post-test analysis